We manage your IT systerm for you.
AT&A commits and tries to meet the required time frame per each service level (24×7, 8×5, strict response time)
With the goal of increasing data security, system continuity and availability, AT&A stands in the customer’s view when handling service work to help customers reduce costs and risks.
Thanks to a clear reporting system and working process, regular connections, customers treat AT&A staffs as their direct employees. The dedication in customer service culture is what every AT&A employee have been trained in from the get-go.
AT&A builds a “Sharing Fund” to cover service costs for urgent troubleshooting and customer cannot pay at moment. AT&A’s internal culture also helps newcomers get to work on the basis of know-how and processes that are shared and trained on the job.